Service Operations Centre (SOC) Engineer Cape Town, South Africa | Posted on 11/02/2026 Where will the successful candidate fit in? This role provides enterprise‑level technical support, ensuring timely incident management, outage resolution, and service delivery in line with agreed SLAs. It involves proactive network and service monitoring, escalation handling, maintenance coordination, and hands‑on configuration and support of infrastructure, VoIP, PBX, and managed WiFi services. The role also supports projects and internal teams to maintain service reliability and customer satisfaction. Job Duties Email and telephone Enterprise customer support and service management within Enterprise SLA's Triage and prioritisation of incidents, tickets and service requests Outage management: Escalation and network notices and customer follow‑up NOC monitoring and escalation: Outages and major incidents Monitoring deployments, maintenance and audits Scheduling maintenance RSAWEB and partner providers Hardware configuration: Mikrotik advantageous PBX extension management and deployment VoIP phone configuration and management VoIP - new services/cancellations Consumer Service Desk L3 escalations Hardware configuration And any other reasonable task Requirements 5 years’ experience working in a ISP technical call center or NOC environment Experience and knowledge of IPv4 addressing and subnetting. Experience with DNS. Experience with working with network monitoring systems. Experience configuring and troubleshooting Mikrotik routers. Experience deploying, managing and supporting PABX/VoIP solutions. Experience configuring and supporting managed WiFi solutions. Experience working with Vmware, Linux/Windows servers advantageous. Reduced Gap Cover Rates (Turnberry Premier) Retirement Annuity Contribution (Allan Gray) Medical Insurance (Momentum - Health4Me) Discounted Internet Connectivity Free Employee Wellness Programme (Lyra) Free barista prepared coffee and snacks from our in-house cafe. Exposure to latest industry technologies and standards Lastly, a work environment that rivals the very best! #J-18808-Ljbffr